Innovation And Process Excellence
Twenty years ago, conventional wisdom said that you couldn’t pursue both innovation and process excellence at the same time: you had to choose one or the other, and you shaped your culture accordingly. Today the reality is different: you can’t afford not to pursue both. But keeping the two in balance and giving full rein to each is notoriously difficult. The trains need to keep running, and keeping them running on time is all-consuming… there’s precious little time to think innovatively. In today’s environment, however, if we don’t embrace innovation, process excellence itself will suffer.